Returns & Exchanges
At Assaleh Joailleries, we are committed to ensuring your complete satisfaction with every exquisite piece. If your purchase does not meet your expectations, we offer a seamless 30-day return and exchange policy for all items in their original, unworn condition.
Initiate Your Request
Contact our concierge team or log into your account to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Secure Packaging
Place your jewelry in its original presentation box and include all certificates, appraisals, and warranty cards to ensure a full refund.
Insured Shipping
Apply the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all return shipments are fully insured for your peace of mind.
Inspection and Refund
Once our gemologists verify the item's condition, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing